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Goodbye Xfinity, Hello Frontier

Friday, December 27th, 2019 Leave a comment Go to comments

It’s getting close to the end of the year, so I figured now would be a good time to get around to some of the writing I’ve been meaning to do over the past few months.

I signed up for Xfinity from Comcast when I first moved to Oregon almost 8 years ago. I remember planning it out to that the installer would be here the day after I arrived. Over the years, I’ve had very few problems with their service and I’ve barely spoken to their customer service. They’ve increased my speed a few times without any extra charge. I’m the kind of person who likes having a long relationship with companies and won’t switch if I don’t have to. Some people complain about Xfinity, but I know that the quality of service you get often depends on where you live.

Over the years, I may have looked into other services, but I never found a compelling reason to switch. Xfinity was fast and reliable and I couldn’t get matching speeds from the top contender, Frontier, in my neighborhood. A few years ago, however, Xfinity implemented monthly bandwidth limits. They gave customers 2 free courtesy months where we wouldn’t be charged if we went over our limit. I periodically checked my bandwidth usage on their site. I rarely came close to the limit, even when Xander was here and we were both using the Internet. There were a few months where it was really close. Then last November, Xander and I went quite a bit over. I blamed it on streaming more and a lot of new video game releases . After that things went back to normal. Then earlier this year, I believe it was August, I went way over by myself. That was my first month of not going into the office every day after finding out I was being laid off. I was streaming CNN every day, streaming on Twitch a lot, and downloading and uploading a lot of videos. Also, a bunch of new games were released. A few weeks earlier a Frontier representative had knocked on my door with a new offer. They had upgraded their service in my neighbor and for quite a bit less than Xfinity, I could get twice the download speed and over 30 times the upload speed. I said ‘no’ at the time because I didn’t know how reliable Frontier is, but I did keep the representative’s business card. After I went over the 2nd time, I decided I should probably say goodbye to Xfinity. I didn’t want to pay overage fees to them and their unlimited plan is an extra $50/month. Frontier had no bandwidth caps.

I talked to friends of mine who are Frontier customers and posted in Nextdoor asking for opinion. It seems that some people had great experiences with Frontier and some didn’t. Once again, it probably all depended on where you lived. I scheduled an appointment, which was scheduled for around the middle of September. Installation was quick. They removed the old Verizon FIOS box that was left here by the previous occupants. Apparently Frontier had bought all the Verizon lines. Frontier’s service has been really good. There were a few times early on that I lost my connection, but that could partially be because I updated my router firmware at the same time that I switched ISPs. The speed is great. I’ve been uploading videos to YouTube and it’s so much faster. I’m glad that I rook the chance. I was afraid that the service would be terrible and I’d end up wanting to switch back. Luckily, that hasn’t happened.