Longklaw.com

A couple of weeks ago I got an email welcoming me to OnStar and congratulating me on the purchase of a new vehicle. Since then I’ve gotten more emails from them like diagnostic reports, order confirmations, etc. The weird thing is that I’m not an OnStar customer and I got my car 3 months ago. The car this guy is driving a 2008 Cadillac GTS (He’s probably old. I’m just saying). Mine is a 2006 Nissan Altima. I love a good case of mistaken identity.

The email address that this is sent to has my first and last name in it. The person that these emails are supposed to be going to has the same first and last name as me, but his middle initial is different than mine. HIS middle initial begins with the same letter as our last name. My theory is that somebody entered the email address incorrectly.

I tried calling OnStar and explaining everything to them, but I couldn’t convince the customer service representative that I wasn’t this person and I don’t own the kind of car mentioned in these reports. Because we have the same first and last name, we had to be the same person, right? People don’t realize how common my name is. Finally, she agreed to take my email address off the account, but a few days later I got another welcome email and diagnostic report. I checked my bank and credit card transactions and I’m not being charged for OnStar, so I won’t worry about it anymore.

What else have I learned from the emails?
• He just purchased more hands-free calling minutes today
• His hands-free calling number is a Florida number (supports the old guy theory)
• He has 86% of his oil life remaining
• He has 1507 miles on his car
• 3 out of his 4 tires have low air pressure, but everything else on the car checks out okay
• He has XM Satellite Radio

I almost wish I had OnStar now.

Update, 09/30/2008
I got another email from OnStar yesterday asking me to complete my online account setup.

Someone from OnStar left a comment here asking me to call her to address this situation. I’m leaving it in moderation so it won’t show up here. She was in a meeting when I called here earlier this morning. I’m still waiting on a return call.