Longklaw.com

A little over a month ago I ordered RAM for my old laptop from an eBay store called System Electronics. They had mostly positive feedback and I’ve had good experiences buying things on eBay before, so I figured it would give it a try. I used PayPal to make the purchase.

The LCD on the laptop died the next day and I decided not to put anymore money into it I started thinking about buying a new laptop. I emailed System Electronics the next day asking if they could cancel my order. A few days later I got an email saying that my PayPal transaction had gone through. I sent them another email asking if they could cancel the order. A few hours later they responded saying that they had mailed the package that morning and that I should refuse the package when it arrived in order to get a refund. When it arrived about a week later it was left in my mailbox. I took it to the post office unopened and asked them to return it. I sent System Electronics an email informing them that I had mailed it. About two weeks later I hadn’t heard anything from them so I emailed them asking them the status of the return. A correspondence that lasted over a week took place. Basically, they claimed that they never received the package and told me to check on it at my post office. They asked for information like the return date, the address I sent the return to, the tracking number, etc. I knew the return date because I still had a copy of the email I had sent on the day I returned the package. I sent it to whatever the return address on the package was, but I did not right it down beforehand. I didn’t get a tracking number because I simply told the guy at the post office to return the package to the sender. Last Friday, System Electronics said that they would go to their post office again and check to see if there was a package on hold. I still haven’t heard from them again even though I have emailed them since then. This isn’t the first time that they haven’t contacted me by the time they said they would, but I guess they are tired of dealing with me now.

I guess I would have been better off selling the RAM myself on eBay. Maybe they are being honest and they never received the package, but I think I’ll stick with places like crucial.com for those kinds of purchases. More lessons learned.